No, it doesn’t. Flex event notifications are a part of several PSE programs and do not necessarily indicate you are enrolled to receive rewards from Flex Rewards. If you’d like to either enroll or check enrollment status for Flex Rewards, visit the FlexSaver portal.

If you’d like to change how you receive notifications for Flex Rewards, you can choose to opt-out in the notification email/text that you received or by contacting Uplight's customer support directly at support@pseflex.com or by calling 1-888-793-9347. Note that receiving one mode of communication is a requirement to stay enrolled and receive rewards.

No, if you are enrolled in Flex Rewards, you cannot simultaneously enroll in our separate programs for smart devices like smart thermostats or EV chargers and receive additional incentives. If you enroll your smart device, you will automatically be unenrolled from Flex Rewards.

Customers who are currently enrolled in a TOU rate plan (Sch. 307 or Sch. 327) are eligible to simultaneously enroll in Flex Rewards.

Our experts can predict periods with heightened demand for electricity based on a range of different criteria, which we call “Flex events.” For example, a Flex event might occur on a day with weather hotter or colder than normal, when we tend to use more energy to heat and cool our homes and businesses. With collective action from the community, we can prevent spikes in energy usage that strain the grid and ensure there is enough energy to go around.

Minimize appliance use: Delay using large appliances like your clothes dryer and dishwasher until after the Flex event is over.

Adjust your thermostat temperature: During Flex events, adjust your set point 3-4°F lower (winter) or higher (summer) to save energy. Most people find they can remain comfortable at a slightly adjusted temperature for the duration of the event.

For more ideas on how to save energy, visit pse.com/flextips 

Once enrolled, you'll earn $1 for every kilowatt-hour of electricity saved during Flex events. A kilowatt-hour (kWh) is a way to measure how much electricity you are using over time. Examples of activities that use approximately one kilowatt-hour of electricity include:

• 1 dishwasher cycle
• 30 minutes of using a 2,000-watt oven
• 17 minutes of using a 3,500-watt air conditioner

You can log into your FlexSaver account to view your cumulative season earnings. Within 4-6 weeks after the end of the season (Mar. 31 for winter and Sept. 30 for summer), we’ll send you an email with instructions on how to redeem your reward.

Earning from participating are not rounded up to the nearest dollar.

You will be notified via email and/or SMS text messages. To set your notification preferences, log into FlexSaver. You must opt in to receive at least one type of notification in order to participate.

Energy savings are calculated for each Flex event using a baseline. This baseline is created by averaging your energy consumption from previous days during the Flex event timeframe before the event. Your Event savings are based on an industry standard calculation and may be updated or changed by PSE at any time without notice.

Flex events will only occur during the hours of 7 a.m. to 10 p.m. and will never take place on holidays (see list below). Winter events can occur from Nov. 1 to Mar. 31 and summer events can occur from May 1 to Sept. 30.

Holidays:

• New Years
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving
• Christmas

You will receive your enrollment reward in the form of a card within 4-6 weeks. Then, at the end of every season, you will also receive payment in the form of a gift card for energy saved ($1 per kilowatt-hour) during Flex events.

Participants who enroll are automatically entered to win one of two $250 gift cards. Giveaways will be drawn each month during the summer season (May through September) and winter season (November through March).

Enrolling requires that your home be equipped with AMI (Advanced Metering Infrastructure), the current standard for metering technology that facilitates two-way communication between meters and PSE. As part of PSE’s Meter Upgrade Project, nearly 2 million meters in our service area were upgraded to AMI between 2018 and 2023. For more information, please visit the Meter Upgrade Project.

If you have opted out of PSE communication with your meter, you will be ineligible to enroll or unenrolled if previously enrolled in a PSE Flex program.

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Flex Rewards is administered on behalf of PSE by Uplight, overseeing program implementation, payment processing, and customer support. Enrolled customers can manage their accounts through the FlexSaver portal provided by Uplight. For the fastest assistance, you can contact Uplight's customer support directly at support@pseflex.com. or by calling 1-888-793-9347