PSE COVID-19 Response

As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

We know some of our business and residential customers might be worried about paying their bills. Here are measurable actions we’ve taken on behalf of our customers:

  • PSE will not be disconnecting customers for non-payment during this time.
  • During Governor Inslee’s “Stay Home – Stay Healthy” order, PSE will only respond to emergency and make-safe situations which require restoration of power or natural gas such as: outages, natural gas leaks/odors, and low-hanging wire. We will also be working to support the essential facilities and services as listed in Governor Inslee’s critical infrastructure throughout our community.
  • PSE will work with our customers on options such as payment plans and choosing a new bill due date.
  • PSE has an energy assistance portal to facilitate access to funds available to income qualified customers.
  • PSE is requiring our employees to maintain social distancing while working in the field. We encourage our customers to do the same when engaging with our employees.

PSE Covid-19 Response

Create an emergency kit

Create an emergency kit that will keep you and your family safe and comfortable during a major power outage or natural disaster – and have it ready before disaster strikes. The following checklist will get you started. Make sure to include enough supplies to last at least three days for you, your family - and pets too.

Emergency kit checklist

  1. Water for seven to 10 days (1 gallon per person, per day)
  2. Food for seven to 10 days (non-perishable)
  3. Cash (ATMs may not be working; small bills are best)
  4. Flashlights
  5. Radio (battery-powered or hand-crank)
  6. Extra batteries
  7. First aid kit
  8. Whistle to signal for help
  9. Sturdy shoes, gloves
  10. Shelter items (tent, tarp, rope)
  11. Dust mask to help filter contaminated air (cotton t-shirts can work)
  12. Wrench to turn off utilities, such as natural gas or water
  13. Moist towelettes, garbage bags and plastic ties for sanitation
  14. Manual can opener
  15. Multipurpose (A-B-C) fire extinguisher
  16. Unique family needs (supplies for infants, pets; prescription and over-the-counter medications; emergency phone numbers, important documents)

Preparing multiple kits, for home, work and your vehicle, is a good idea.

Remember: When preparing for a major storm, earthquake or flood, a preparedness kit is most effective when you also have an emergency plan.

More kit ideas

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