PSE COVID-19 Response

As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

We know some of our business and residential customers might be worried about paying their bills. Here are measurable actions we’ve taken on behalf of our customers:

  • PSE will not be disconnecting customers for non-payment during this time.
  • During Governor Inslee’s “Stay Home – Stay Healthy” order, PSE will only respond to emergency and make-safe situations which require restoration of power or natural gas such as: outages, natural gas leaks/odors, and low-hanging wire. We will also be working to support the essential facilities and services as listed in Governor Inslee’s critical infrastructure throughout our community.
  • PSE will work with our customers on options such as payment plans and choosing a new bill due date.
  • PSE has an energy assistance portal to facilitate access to funds available to income qualified customers.
  • PSE is requiring our employees to maintain social distancing while working in the field. We encourage our customers to do the same when engaging with our employees.

PSE Covid-19 Response

Information for emergency responders

PSE provides first responders the support they need to protect the public and themselves during electric and natural gas emergencies. These resources are available to firefighters, police, emergency medical technicians, 911 call centers, public works departments and emergency management agencies.

PSE instructor-led training opportunities

A great way for first responders and training officers to keep current on the latest response tactics and natural gas and electric safety practices.


Training videos

Natural gas safety review video for emergency responders. Watch

Videos and other resources from Aegis Insurance Services for first responders covering basic electric safety and response tactics for emergency situations.

Visit Aegis website

Near-miss bulletins

One-page summaries of incidents where fire fighters and police were nearly injured by natural gas or electricity—and how injuries can be avoided.


Online PSE emergency response training

Videos, interactive graphics, simulations and textbook learning provide a broad representation of natural gas and electric operations and tactical response options.


PSE Energy System Restoration Plan

This 128-page PDF outlines Puget Sound Energy’s philosophy and guidelines for responding to emergencies.

Download PDF

National Pipeline Mapping System

A federal database of maps showing the general location of transmission pipelines.

Visit NPMS website