PSE COVID-19 Response

As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

We know some of our business and residential customers might be worried about paying their bills. Here are measurable actions we’ve taken on behalf of our customers:

  • PSE will not be disconnecting customers for non-payment during this time.
  • During Governor Inslee’s “Stay Home – Stay Healthy” order, PSE will only respond to emergency and make-safe situations which require restoration of power or natural gas such as: outages, natural gas leaks/odors, and low-hanging wire. We will also be working to support the essential facilities and services as listed in Governor Inslee’s critical infrastructure throughout our community.
  • PSE will work with our customers on options such as payment plans and choosing a new bill due date.
  • PSE has an energy assistance portal to facilitate access to funds available to income qualified customers.
  • PSE is requiring our employees to maintain social distancing while working in the field. We encourage our customers to do the same when engaging with our employees.

PSE Covid-19 Response

Natural gas storage

At PSE, we carefully manage our gas-supply portfolio to reduce financial risks and control costs. One way we do this is by buying and storing significant amounts of natural gas during the summer months, when wholesale gas prices and customer demand are low.

We store it in large underground facilities and then withdraw it in winter when customer usage is highest, ensuring that a reliable supply of gas is available when you need it most.


Jackson Prairie Underground Natural Gas Storage Facility

We co-own and operate the Pacific Northwest's largest natural gas storage depot, the Jackson Prairie Underground Natural Gas Storage Facility in Lewis County.

The 14th largest gas-storage reserve in the country, the 3,200-acre reservoir can hold about 44 billion cubic feet of natural gas. First opened in 1970, Jackson Prairie's natural gas reserves can meet up to 25 percent of the Pacific Northwest's peak demand on our coldest winter days.

PSE also stores up to 12.9 billion cubic feet of natural gas in Questar's Clay Basin underground facility in northeast Utah.


Fact sheet

Jackson Prairie Underground Natural Gas Storage Facility

Jackson Prairie Storage Facility