PSE COVID-19 Response

As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

We know some of our business and residential customers might be worried about paying their bills. Here are measurable actions we’ve taken on behalf of our customers:

  • PSE will not be disconnecting customers for non-payment during this time.
  • During Governor Inslee’s “Stay Home – Stay Healthy” order, PSE will only respond to emergency and make-safe situations which require restoration of power or natural gas such as: outages, natural gas leaks/odors, and low-hanging wire. We will also be working to support the essential facilities and services as listed in Governor Inslee’s critical infrastructure throughout our community.
  • PSE will work with our customers on options such as payment plans and choosing a new bill due date.
  • PSE has an energy assistance portal to facilitate access to funds available to income qualified customers.
  • PSE is requiring our employees to maintain social distancing while working in the field. We encourage our customers to do the same when engaging with our employees.

PSE Covid-19 Response
 

Flood safety

If you live in a low-lying area near a body of water, you may be in a flood zone. Follow these tips to keep yourself and your family safe.

In the event of a flood:

  • If you smell natural gas, leave the area and call 911 or PSE at 1-888-225-5773 immediately.
  • If your gas meter becomes submerged in flood waters, report it by calling us at 1-888-225-5773.
  • Stay out of flooded basements. Energized wiring or electrical outlets below the water line may pose a hazard.

After the flood:

  • Call PSE at 1-888-225-5773 if flooding causes water levels to cover your natural gas meter. We will need to check the meter and the regulator to ensure it has not been affected by the water. If the appliances themselves were not flooded, they may continue to be used.
  • Appliances that have been flooded must be inspected by a licensed HVAC technician or plumber before they can be used again.
  • If gas was shut off at the meter, it can only be turned back on by PSE.