Think safe, be safe
We troubleshoot furnace problems
Do you think your natural gas furnace, water heater or other appliances may not be operating safely? Are you are having problems with pilot lights? Call us at 1-888-225-5773
to schedule a natural gas service technician for a free visit to diagnose the problem. Depending on the diagnosis, the technician can perform minor repairs for a charge.
- Know how to detect a natural gas leak. If you smell gas, leave the area immediately. Don't do anything that may cause a spark.
- Check your furnace filters monthly, change or clean as needed to keep your heating or cooling appliances operating safely and efficiently.
- Have your furnace inspected yearly for proper operation according to the manufacturer's recommendations.
- If your pilot light goes out and you are unsure about relighting it, call Puget Sound Energy at 1-888-225-5773.
- Please keep the natural gas meter clear of debris, landscaping bark, shrubs or other vegetation, snow or overhead icicles. If the meter becomes damaged or covered, call PSE at 1-888-225-5773.
- Never keep flammable liquid or any combustible material near your furnace or water heater, vent pipe or by anything that might ignite. Vapors from paint thinner, gasoline, cleaning solvents, etc. can catch fire or ignite if exposed to a flame or spark.
- Maintain the natural gas pipes you own. Periodically inspect your gas lines between the meter and your appliances, pools, hot tubs and out buildings for wear and corrosion. Make any necessary repairs immediately.
- If you are planning any digging, call 811 first to make sure you don't hit any underground utilities.
- Know the steps to take to be safe in the event of an earthquake, including how to manually shut off your gas.
- If your gas is shut off for any reason, do not attempt to turn it back on by yourself. Call PSE at 1-888-225-5773.
- Contact PSE if you suspect your meter appears to show signs of Tampering or Diversion.
- Energy System Restoration Plan.
- Natural Gas Safety Tips and Quiz.
- To obtain a copy of the safety data sheet for natural gas, please contact PSE’s public safety manager at 425-456-2727.
- Citizens Committee on Pipeline Safety This committee is appointed by the governor to discuss, identify, review and highlight pipeline safety issues.