As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

With Governor Inslee’s Safe Start Washington county-by-county phased re-opening approach, PSE is gradually returning maintenance and construction crews back into the field and offices. PSE’s highest priority is the health and safety of our employees and communities. As such, we continue to adhere to current CDC guidance regarding COVID-19 while working in our community.

We are requiring our employees to maintain physical distancing while working in the field and offices. We encourage our customers to do the same when engaging with our employees.

Residential Customers
Small Business Customers

Maintain your piping

Puget Sound Energy owns the natural gas pipelines up to your meter. From there on, they belong to you. It is your responsibility to maintain them.

For example: If any of your natural gas piping runs underground to serve a hot tub, pool, shop, other building or for a natural gas fueled standby generator — or if your meter is located away from the wall of your building — it needs to be maintained by you.

Buried piping that is not maintained may leak or corrode, creating an unsafe condition. Be sure to periodically inspect buried pipes and if the piping is metallic, inspect for corrosion. Make sure repairs are done immediately. A corrosion-control company or a plumbing or heating contractor can help inspect and repair it.

If you plan to excavate near your buried piping, it must be located in advance and the excavation should be done by hand. A private service can help locate your piping for a fee. A list of private locators can be found on the One Call Concepts website. PSE will locate its lines — those running from the street to your meter – for free. To request locates of PSE lines, call 811 at least two business days before you dig.

If you smell natural gas, call PSE 24/7 at 1-888-225-5773 and we will investigate. For emergencies, call 911.