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We're watching the forecast for strong winds this weekend. We know how difficult it is to be without power. As we make preparations, we encourage you to do so too. Visit pse.com/storm for preparedness tips.

Crews will respond to power outages as long as conditions are safe to do so. If your power goes out, we'll work around the clock to restore it as quickly and safely as possible. 

   

alert 

Safety first.

  • Never touch or go within 35 feet of downed power lines because they might be energized. Call PSE at 1-888-225-5773 or 911 to report problems.

  • If you’re using portable heaters, keep them away from furniture, draperies and other flammable materials.

  • Always use flashlights instead of candles.

  • Be aware of the dangers of carbon monoxide poisoning:

    • Never install or use a generator indoors or in enclosed or partially-enclosed areas, even those that are ventilated. When using your generator outdoors during a power outage, avoid placing it near windows, doors and vents. More generator safety tips: pse.com/en/pages/generator-safety  
    • Never use a natural gas range for heating, or charcoal as an indoor heating or cooking source.
    • Additional carbon monoxide safety information: pse.com/en/pages/carbon-monoxide

  • Never charge your phone or other devices in a running vehicle with the garage door closed.

  • Make sure that natural gas appliances are maintained and operated according to manufacturer recommendations.

Non-Communicating Meter Service


Optional Non-Communicating Meter Service

Qualifying natural gas and/or electric service residential customers can choose a non-communicating meter (NCM) instead of a standard Advanced Metering Infrastructure (AMI) meter. The non-communicating meter looks like an AMI meter, but has no wireless communication capability. Please be aware, because the meter cannot wirelessly transmit energy usage, it must be read by a meter reader in person. Customers choosing a non-communicating meter will have the meter read every other month and be moved to a bi-monthly billing cycle. Eligibility and additional costs are outlined below.


Eligibility

The optional non-communicating meter service is available to single-family residential customers (up to four-plex dwelling acceptable) on electric Schedule 7 or natural gas Schedule 23. The customer must be in good standing with PSE and must not have been disconnected for non-payment two or more times within a 12-month period, and must have no history of meter tampering or impeding PSE access to the meter.


Costs

Customers choosing the non-communicating meter optional service will pay an Additional Bi-Monthly Service Charge of $15 per non-communicating meter, per bi-monthly bill (e.g., a customer with both electric and natural gas service will incur a $30 charge per bill, which will arrive every other month). Customers choosing this service before an AMI meter is installed will not incur a One-Time Charge; however, customers choosing this optional service after an AMI meter is installed will incur a One-Time Charge of $90 per each electric meter and $50 per each natural gas meter. Qualifying low-income PSE customers may be eligible to have their NCM charges subsidized.


Procedure

To get started, please contact our customer service center at 1-888-225-5773 or amibackoffice@pse.com. Our customer care agents will determine your eligibility and send you the necessary paperwork.


Helpful links

Frequently Asked Questions Meter Comparison Fact Sheet Electric Non-Communicating Meter Service Tariff Schedule Gas Non-Communicating Meter Service Tariff Schedule Fact Sheet