PSE COVID-19 Response

As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

We know some of our business and residential customers might be worried about paying their bills. Here are measurable actions we’ve taken on behalf of our customers:

  • PSE will not be disconnecting customers for non-payment during this time.
  • During Governor Inslee’s “Stay Home – Stay Healthy” order, PSE will only respond to emergency and make-safe situations which require restoration of power or natural gas such as: outages, natural gas leaks/odors, and low-hanging wire. We will also be working to support the essential facilities and services as listed in Governor Inslee’s critical infrastructure throughout our community.
  • PSE will work with our customers on options such as payment plans and choosing a new bill due date.
  • PSE has an energy assistance portal to facilitate access to funds available to income qualified customers.
  • PSE is requiring our employees to maintain social distancing while working in the field. We encourage our customers to do the same when engaging with our employees.

PSE Covid-19 Response
 

Non-Communicating Meter Service


Optional Non-Communicating Meter Service

Qualifying natural gas and/or electric service residential customers can choose a non-communicating meter (NCM) instead of a standard Advanced Metering Infrastructure (AMI) meter. The non-communicating meter looks like an AMI meter, but has no wireless communication capability. Please be aware, because the meter cannot wirelessly transmit energy usage, it must be read by a meter reader in person. Customers choosing a non-communicating meter will have the meter read every other month and be moved to a bi-monthly billing cycle. Eligibility and additional costs are outlined below.


Eligibility

The optional non-communicating meter service is available to single-family residential customers (up to four-plex dwelling acceptable) on electric Schedule 7 or natural gas Schedule 23. The customer must be in good standing with PSE and must not have been disconnected for non-payment two or more times within a 12-month period, and must have no history of meter tampering or impeding PSE access to the meter.


Costs

Customers choosing the non-communicating meter optional service will pay an Additional Bi-Monthly Service Charge of $15 per non-communicating meter, per bi-monthly bill (e.g., a customer with both electric and natural gas service will incur a $30 charge per bill, which will arrive every other month). Customers choosing this service before an AMI meter is installed will not incur a One-Time Charge; however, customers choosing this optional service after an AMI meter is installed will incur a One-Time Charge of $90 per each electric meter and $50 per each natural gas meter. Qualifying low-income PSE customers may be eligible to have their NCM charges subsidized.


Procedure

To get started, please contact our customer service center at 1-888-225-5773 or customercare@pse.com. Our customer care agents will determine your eligibility and send you the necessary paperwork.


Helpful links

Frequently Asked Questions Meter Comparison Fact Sheet Electric Non-Communicating Meter Service Tariff Schedule Gas Non-Communicating Meter Service Tariff Schedule Fact Sheet