As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

With Governor Inslee’s Safe Start Washington county-by-county phased re-opening approach, PSE is gradually returning maintenance and construction crews back into the field and offices. PSE’s highest priority is the health and safety of our employees and communities. As such, we continue to adhere to current CDC guidance regarding COVID-19 while working in our community.

We are requiring our employees to maintain physical distancing while working in the field and offices. We encourage our customers to do the same when engaging with our employees.

Residential Customers
Small Business Customers
5 million available to help customers pay their PSE bills
Funds available for PSE customers in 10 counties, including Seattle and Tacoma

BELLEVUE, Wash. (8/7/2018) More than $5 million dollars are still available to help income-eligible Puget Sound Energy customers pay their energy bills

The financial assistance comes from PSE’s Home Energy Lifeline Program (HELP) to eligible customers in Island, King, Kitsap, Kittitas, Lewis, Pierce, Skagit, Snohomish, Thurston and Whatcom counties who need assistance paying their PSE electric and natural gas bills.

Since the start of the year, 31,000 PSE customers have received a total of $13.8 million through PSE’s HELP.

“This assistance is available for customers who may need it, and we want to make sure they know about it,” said Greg Zeller, PSE director of Customer Care. “We are encouraging anyone who is income-eligible to contact their community agency to apply for this available assistance; they are expecting you.”

The 11 regional community action agencies that process bill-payment assistance applications for PSE customers report they are ready to help thousands of additional households throughout the summer. Depending on income and household size, a qualified PSE customer can receive up to $1,000 in PSE utility-bill credits.

To make an appointment to ask for HELP assistance, PSE customers can find the community-action agency nearest them by calling 1-866-223-5425 or viewing a list of agencies on

Here is a breakdown of the amount of available HELP bill-payment assistance funds by agency.



Agency name
Amount of available 2018 HELP funds
(As of Aug. 1)
Whatcom/Island Counties
$ 720,000
King County
$ 243,000
North and East King County - Hopelink
$1.3 million
South King County – Multi-Service Center
$ 320,000
Kitsap County
$ 374,000
Kittitas County
$ 144,000
Lewis and Thurston Counties
$ 102,000
Pierce County
$ 275,000
$ 674,000
Skagit County
$ 127,000
Snohomish County