PSE COVID-19 Response

As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

We know some of our business and residential customers might be worried about paying their bills. Here are measurable actions we’ve taken on behalf of our customers:

  • PSE will not be disconnecting customers for non-payment during this time.
  • During Governor Inslee’s “Stay Home – Stay Healthy” order, PSE will only respond to emergency and make-safe situations which require restoration of power or natural gas such as: outages, natural gas leaks/odors, and low-hanging wire. We will also be working to support the essential facilities and services as listed in Governor Inslee’s critical infrastructure throughout our community.
  • PSE will work with our customers on options such as payment plans and choosing a new bill due date.
  • PSE has an energy assistance portal to facilitate access to funds available to income qualified customers.
  • PSE is requiring our employees to maintain social distancing while working in the field. We encourage our customers to do the same when engaging with our employees.

PSE Covid-19 Response

Major HVAC controls upgrade

Incentives cover up to 50 percent of the cost of upgrading your HVAC controls

The level of your incentive will vary depending on the services provided by PSE, the energy use of your facility and the verified savings. At least a 5 percent savings is expected. There is a base incentive after the installation is complete and then a performance incentive after the system is in place for a minimum of 10 months. See the table below for details.

To get started, submit an application and a PSE engineer will contact you to discuss the project.

HVAC Controls Upgrade Incentive
Incentive Description PSE Electric
(or combined Electric &
Natural Gas Service)
PSE Natural Gas Service Only
Maximum Total Incentive = Base + Performance 50 percent of total project cost 25 percent of total project cost
Base Incentive
(Based on 5 percent whole building savings*)
$0.35 per kilowatt-hour (kWh) saved (+ $4.70 per therm saved) $4.70 per therm saved
Maximum Base Incentive 35 percent of cost 15 percent of cost
Performance Incentive
(Based on first year whole building savings)
Based on actual percentage of whole building savings greater than six percent $4.70 per therm saved

*Whole building energy use may exclude large non-HVAC uncontrollable/process loads like data centers. Whole Building Metering: If there is no energy metering at the building level, the customer may also be eligible for an incentive of up to $3,000 for sub-metering to assist in determining the actual building performance.

For help understanding the incentive and its requirements and to verify your qualifications, call an Energy Advisor at 1-800-562-1482, Monday through Friday from 8 a.m. to 5 p.m.

ask advisor

Have questions about PSE's green options, including energy efficiency tips and rebates, contractor referrals, electric cars and renewable energy options? We're here to help.

Call us at 1-800-562-1482, Monday through Friday 8 a.m. to 5 p.m. or contact us below.

info construction

Request a PSE Recommended Energy Professional (REP) to complete your energy efficient improvement upgrade.