PSE COVID-19 Response

As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

We know some of our business and residential customers might be worried about paying their bills. Here are measurable actions we’ve taken on behalf of our customers:

  • PSE will not be disconnecting customers for non-payment during this time.
  • During Governor Inslee’s “Stay Home – Stay Healthy” order, PSE will only respond to emergency and make-safe situations which require restoration of power or natural gas such as: outages, natural gas leaks/odors, and low-hanging wire. We will also be working to support the essential facilities and services as listed in Governor Inslee’s critical infrastructure throughout our community.
  • PSE will work with our customers on options such as payment plans and choosing a new bill due date.
  • PSE has an energy assistance portal to facilitate access to funds available to income qualified customers.
  • PSE is requiring our employees to maintain social distancing while working in the field. We encourage our customers to do the same when engaging with our employees.

PSE Covid-19 Response

Variable refrigerant flow (VRF)

Variable refrigerant flow is an HVAC technology that uses refrigerant to condition the air using an outdoor condensing unit connected to multiple indoor units within a building. The outdoor unit has a variable speed compressor to modulate the flow of refrigerant through the evaporator coils in the indoor units. These can be 2-pipe (Heat Pump) or 3-pipe (Heat Recovery) systems.

PSE offers $1.00 per square foot of conditioned space for VRF systems.

To get started, fill out an application and email it to A PSE engineer will contact you to discuss the project.

How to qualify:

  • Your building must have a minimum of 10,000 square feet of conditioned space
  • This grant is available for retrofit & new construction
  • This grant is available to commercial offices & schools
  • Condenser units must serve multiple zones & have rated cooling capacity greater than or equal to 5 tons.

For help understanding the incentive, the requirements and to verify your qualifications, call an Energy Advisor at 1-800-562-1482, Monday through Friday from 8 a.m. to 5 p.m.

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Have questions about PSE's green options, including energy efficiency tips and rebates, contractor referrals, electric cars and renewable energy options? We're here to help.

Call us at 1-800-562-1482, Monday through Friday 8 a.m. to 5 p.m. or contact us below.

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Request a PSE Recommended Energy Professional (REP) to complete your energy efficient improvement upgrade.