PSE COVID-19 Response

As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

We know some of our business and residential customers might be worried about paying their bills. Here are measurable actions we’ve taken on behalf of our customers:

  • PSE will not be disconnecting customers for non-payment during this time.
  • During Governor Inslee’s “Stay Home – Stay Healthy” order, PSE will only respond to emergency and make-safe situations which require restoration of power or natural gas such as: outages, natural gas leaks/odors, and low-hanging wire. We will also be working to support the essential facilities and services as listed in Governor Inslee’s critical infrastructure throughout our community.
  • PSE will work with our customers on options such as payment plans and choosing a new bill due date.
  • PSE has an energy assistance portal to facilitate access to funds available to income qualified customers.
  • PSE is requiring our employees to maintain social distancing while working in the field. We encourage our customers to do the same when engaging with our employees.

PSE Covid-19 Response

Existing Building Commissioning

The Existing Building Commissioning (EBCx) Program provides you with the expertise and training necessary to maximize the potential within your building through low/no-cost energy efficiency opportunities. Throughout the process you will work with PSE and a pre-approved commissioning provider to analyze your building’s energy consumption and leverage the building operator’s expertise to implement operational and maintenance measures. This process not only maximizes building performance, but also reduces operational costs, improves occupant comfort, and provides training to operators so that performance is maintained long after you have completed the program.

How do you know this program is for you?

  • Building has 50,000 square feet or more of conditioned space.
  • Building is managed by automated controls.
  • Energy use is higher than expected and/or trending upwards.
  • The building has not undergone commissioning in the past.
  • Maintenance has been deferred to some extent.
  • Building staff desires efficiency training.

Is your building in the City of Seattle? PSE’s EBCx program is an alternate pathway for compliance for the Building Tune-Ups Ordinance.

Learn more about the City of Seattle’s requirements.

If you qualify for PSE's EBCx program, you will receive the following:

  • An initial assessment of your business site's energy usage and opportunities.
  • A comprehensive on-site review of your facility's systems.
  • Recommendations for low/no-cost operational and maintenance (O&M) improvements and energy efficiency upgrades.
  • 50 hours of training and a facility guide to instruct your (O&M) staff on tracking energy usage and maintaining savings.
  • Financial incentives at key points in the process as follows:

Assessment Incentive*

After the building assessment has been completed, and the report delivered to PSE, you will receive the assessment Incentive using the rates below.

Description PSE ALL
(E OR E&G)
(Other Electric)
$5,000 $4,000 $2,000 $1,000
Maximum Up to 100% of the Cx provider’s assessment costs

*If the initial assessment finds that your building will not benefit from building Cx or further program participation, you will still be compensated for your assessment fee up to the value above.

Building commissioning (Cx) incentives

Base Cx Incentive:
After Cx has been completed, and the commissioning provider has completed all required training and provided all documentation, you will receive the Base Cx incentive. This incentive is provided for the successful completion of the Cx process and is not tied to how well the building has performed at this point in the process.

Description PSE ALL
(E OR E&G)
(Other Electric)
Base Cx
$0.35/sq.ft. $0.25/sq.ft. $0.15/sq.ft. $0.10/sq.ft.
Maximum Up to 75% of Cx provider's fee

First-Year Performance Incentive: If the building maintains efficient operation one year after receiving the base incentive, earn an additional incentive if you’ve reached the 6 percent savings target. The incentives can cover 100 percent of the total project cost, including both commissioning and improvement investments.

Description PSE ALL
(E OR E&G)
(Other Electric)
$0.05/kWh saved $0.05/kWh saved
Natural gas
$0.80/therm saved $0.80/therm saved $0.80/therm saved
Up to 100 percent of combined total of: Remainder of Cx provider's fee, cost of operational improvement(s), and/or energy efficiency upgrade(s)

  • How to participate

    Assessment Phase:


    Preapproval — Submit a PSE application along with a building checklist for PSE to review and approve prior to an in-person meeting.

    Kickoff — A meeting which includes your operations staff, management, commissioning provider, and PSE where program commitments, benefits, and targets are discussed.

    Implement — The commissioning provider performs an initial review of your building’s systems to identify and report both potential capital and O&M opportunities.

    Payment — Once the assessment report has been submitted and reviewed the payment is provided and the next phase begins.

    Commissioning Phase:


    Investigate — The commissioning provider completes a detailed review of your building energy using systems to identify optimization opportunities for energy and comfort.

    Implement — All customer approved measures with no more than a two-year payback are implemented and operations staff begin their hands-on training.

    Verify — Testing procedures are created and implemented to verify optimal building operations.

    Payment — The commissioning and training have been completed and all documentation submitted for the next payment.

    Performance Phase


    Performance period — A minimum of a 10 month period is used to verify the continued energy efficient performance of your building. During the performance phase the operation staff will deploy testing procedures to ensure savings over time.

    Track energy use — The customer continues the use of tools and training necessary to track energy use and maximize performance.

    Persistence Checks — Testing procedures defined during the commissioning phase are implemented to verify measures are still deployed for optimal building operation.

    Payment — After meeting your savings target of 6% and providing PSE with completed persistence checks the final payment is provided.

  • How to qualify providers

    All of PSE’s commissioning programs require a minimum level of experience in addition to a high-level understanding of building energy using systems. Successful providers also have strong interpersonal skills, as well as the ability to investigate, implement, and verify energy efficiency opportunities. In addition to these qualifications, there are different tiers of experience required as the complexity increases for each program. The different tiers are outlined below:

    Tier 1 x x x x
    Tier 2 x x x
    Tier 3 x x
    Tier 4 x

    *Submissions and review required unless preapproved by PSE

    PSE approves individuals rather than companies as Cx providers at each tier. To qualify, individuals need to have done the majority of the commissioning work on a project and therefore have the majority of the necessary skills and experiences. Eligible Cx providers must lead the projects, but other company resources may be used to support the minimum requirements below:

    Tier 1

    Experience Requirements

    • Minimum of seven (7) years of Cx experience or comparable
    • One (1) or more certification(s) listed below
    • Worked on at least three (3) projects of similar size, scope, and complexity
    • Used data loggers or EMS trend logs for testing
    • Developed and performed Function Performance (FPT) tests and procedures to ensure persistence of recommendations
    • Conducted inspection of equipment and controls, including sequences
    • Estimated and calculated energy savings for recommendations
    • Can write control sequences of operations
    • Set clear goals for energy savings and comfort levels
    • Developed and Delivered the following:
      • Commissioning Plan
      • Final commissioning report
      • Facility operator training
      • Facility guide/system manual
      • On-going commissioning plans
      • Current facility or owner's project requirements
      • Energy analysis both pre and post-commissioning

    To get approval for an individual you wish to implement the EBCx program, contact PSE at

    We advise PSE customers to select the provider for their project based on qualifications, especially as they relate to your particular needs, building and systems. Please feel free to contact PSE for any questions about the program at 1-800-562-1482.

    Approved Professional Certification
    Professional Engineer (PE) Washington State Department of Licensing
    Building Operator Certification (BOC) Level II Northwest Energy Efficiency Council (NEEC)
    Certified Energy Manager Association of Energy Engineers (AEE)
    Certified Commissioning Professional (CCP) Building Commissioning Certification Board (BCCB)
    Commissioning Authority (CxA) AABC Commissioning Group (ACG)
    Existing Building Commissioning Professional (EBCP) Association of Energy Engineers (AEE)
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Have questions about PSE's green options, including energy efficiency tips and rebates, contractor referrals, electric cars and renewable energy options? We're here to help.

Call us at 1-800-562-1482, Monday through Friday 8 a.m. to 5 p.m. or contact us below.

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