PSE COVID-19 Response

As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

We know some of our business and residential customers might be worried about paying their bills. Here are measurable actions we’ve taken on behalf of our customers:

  • PSE will not be disconnecting customers for non-payment during this time.
  • During Governor Inslee’s “Stay Home – Stay Healthy” order, PSE will only respond to emergency and make-safe situations which require restoration of power or natural gas such as: outages, natural gas leaks/odors, and low-hanging wire. We will also be working to support the essential facilities and services as listed in Governor Inslee’s critical infrastructure throughout our community.
  • PSE will work with our customers on options such as payment plans and choosing a new bill due date.
  • PSE has an energy assistance portal to facilitate access to funds available to income qualified customers.
  • PSE is requiring our employees to maintain social distancing while working in the field. We encourage our customers to do the same when engaging with our employees.

PSE Covid-19 Response

Custom grants

Get Up to 70 percent of the costs covered for energy efficiency upgrades

PSE offers incentives on cost-effective energy efficiency measures for qualified customers. Common measures such as (Lighting, HVAC Controls, and Advanced Rooftop Controls) have their own programs. All other custom measures that have quantifiable costs and energy savings may be incentivized through this program. Common custom measures include boiler upgrades, the installation of variable frequency drives (VFDs) on fans or pumps, HVAC equipment replacement, envelope improvements, high-efficiency chillers, and air compressor upgrades.

What you get

rebates requirements

For most non-lighting retrofits, PSE incentives provide up to $0.35 per kilowatt-hour (kWh) or $5.00 per therm of projected annual energy savings, which can be up to 70 percent of the total cost of equipment and installation.


To be connected with an EME near you, call an Energy Advisor at
1-800-562-1482, Monday through Friday from 8 a.m. to 5 p.m.

how to qualify
How to qualify

To be eligible for PSE's custom grants:

  • You must currently be a PSE business electric or gas customer.
  • You must be pre-approved by PSE prior to the installation of all energy efficiency improvement measures.
equipment requirements
How to apply

To get pre-approved, complete this retrofit grant application and submit to PSE in one of two ways:

Please include any additional information that would help evaluate the project. This may include a project proposal, drawings, trend data, and cut sheets.

ask advisor

Have questions about PSE's green options, including energy efficiency tips and rebates, contractor referrals, electric cars and renewable energy options? We're here to help.

Call us at 1-800-562-1482, Monday through Friday 8 a.m. to 5 p.m. or contact us below.

info construction

Request a PSE Recommended Energy Professional (REP) to complete your energy efficient improvement upgrade.