PSE | Assistance programs

Storm Alert Updated Mar 15, 6:00 AM

March Windstorm Event

We understand how difficult it is to be without power, and we appreciate your patience. Crews continued to make steady progress overnight. Small pockets of customers remain without power in King County, Greenwater, and Skykomish. The plan for today is to continue to assess damage in difficult access areas and restore power as quickly and safely as possible.

Below are updates and current estimated restoration times for hard-hit areas:

In Skykomish, crews continue to work on the electric system that feeds the town from the west. An additional helicopter patrol is scheduled for later in the morning. We expect to have power restored to our Skykomish customers by today, March 15 at 8 p.m.
In King County, crews continue to repair damage to the system throughout the morning. We still expect most customers will have their power restored by today, March 15 at 8 p.m.
In Greenwater, Highway 410 remains closed and the combination of deep snow and many fallen trees is preventing crews and equipment from accessing damaged electric equipment. Based on current conditions, restoration efforts could go into Monday. Estimated times of restoration will be updated in the PSE outage map as we are able to reassess for any improvement to travel and access during today's early daylight.

Estimated restoration times by region are available at pse.com/alerts. As crews are assigned to a repair job, the specific time for that outage will be added to the outage map.

Safety first. Never touch or go within 35 feet of downed power lines because they might be energized. Call PSE at 1-888-225-5773 or 911 to report problems.

Report and track power outages online

Online outage reporting: pse.com/outage
Outage map: pse.com/outagemap
PSE mobile app: pse.com/app
For general outage information, see: pse.com/advisories
For outage preparedness tips, see: pse.com/storm

Needing help with your energy bills?

Many people face challenges keeping up with energy costs. If you’re struggling with your energy bill, our bill assistance programs and free home weatherization services can make a real difference. Check our income guidelines to see if you qualify. If you have questions about how we handle your personal information, please visit our privacy page.

Get Enrolled

Haven't enrolled yet? Our Bill Discount Rate and HELP Programs can help you pay off the balance of that bill.

For More Assistance

If you’re already enrolled in Bill Discount Rate and HELP, check out LIHEAP and Home Weatherization Assistance.

Additional Options

If you're not eligible for payment assistance programs, don't worry! We still have options to help you lower your energy bills.

Step 1 - Enroll in PSE's Bill Assistance Programs

Bill Discount Rate

Our Bill Discount Rate provides ongoing help on your monthly energy bill.

bill assistance

PSE Home Energy Lifeline Program (HELP)

PSE HELP provides assistance for residential customers to pay energy bills.

bill assistance

Past Due Bill Forgiveness

Our Forgiveness plan can help erase past due balances after 12 on-time payments.

bill assistance

Check your status

Already apply for Bill Discount Rate, PSE HELP, or Past Due Bill Forgiveness? Check your status.

Step 2 - Learn more about LIHEAP/Weatherization

LIHEAP

Payment assistance program administered through county agencies.

Home Weatherization Assistance

Free home upgrades to those that qualify, that increase comfort and lower energy bills.

Home Weatherization Assistance

Step 3 - Additional financial assistance

The Salvation Army Warm Home Fund

Provides short-term, emergency bill payment assistance to PSE customers facing financial difficulties.

The Salvation Army Warm Home Fund

Payment arrangements

Payment plan that is set up for charges that have already been billed to the customer.

Payment arrangements

Income-Eligible Community Solar

Save money on your electric bill and bring local renewable energy to our communities.

Community Solar

Efficiency Boost

Offers higher rebates on energy-efficient upgrades to income-qualified customers.

Efficiency Boost