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Updates on Covid-19 Apr 01, 12:30 PM

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As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

With Governor Inslee’s Safe Start Washington county-by-county phased re-opening approach, PSE is gradually returning maintenance and construction crews back into the field and offices. PSE’s highest priority is the health and safety of our employees and communities. As such, we continue to adhere to current CDC guidance regarding COVID-19 while working in our community.

We are requiring our employees to maintain physical distancing while working in the field and offices. We encourage our customers to do the same when engaging with our employees.

Residential Customers

We will not be disconnecting customers for non-payment during this time.
We will work with our customers on options such as payment plans and choosing a new bill due date.
We have an energy assistance portal to facilitate access to funds available to income qualified customers.

Small Business Customers

We will not be disconnecting customers for non-payment during this time.
We will work with our customers on options such as payment plans and choosing a new bill due date.

Contact us

Help center

Check out our Help Center to find answers to most frequently asked questions.

Contact form

Use our online form to contact us about non-emergency questions related to your account and for other inquiries.

Customer service

1-888-225-5773

Available during business hours
(Mon-Fri 7:30 a.m. - 6:30 p.m.)

Outside these hours, 24-hour emergency and outage service only.

TTY (for speech and hearing impaired)

TRS (Telecommunications Relay Service)

Business account services

For questions regarding your Business, call 1-888-225-5773 or send an e-mail to mybusiness@pse.com.

For questions about business energy efficiency programs, call an Energy Advisor at 1-800-562-1482.

Contact our Economic Development team to learn how PSE can help you begin, grow or relocate your business.

Other helpful contacts

Energy Advisors:

Careers:

Ask an Energy Advisor

REPORT A STREET LIGHT OUTAGE

Our Locations

Find Pay stations and more.

Bill payment address:

Puget Sound Energy
BOT-01H
P.O. Box 91269
Bellevue, WA 98009-9269

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