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We're currently seeing a higher volume of visitors due to the start of the new PSE HELP program year. This increased activity is resulting in slower portal performance for some users. You can continue with your application by staying on the page and waiting for it to load, or you may come back later or tomorrow to try again.

Our teams are actively monitoring the system, and we appreciate your patience while accessing the portal.

We’re monitoring a series of weather systems expected to bring gusty winds and stormy conditions to the region. We expect stormy weather conditions to persist for the next few weeks. With many trees still holding vegetation, these conditions may result in power outages.

We understand how difficult it is to be without power. Our teams are prepared, with additional staffing and crews ready to respond throughout the weekend, and crews will remain in the field to assess damage and restore power as long as it is safe. If your power goes out, we’ll work around the clock to restore it as quickly and safely as possible.

As we prepare for storm conditions, we encourage our customers to do the same:

  • Make sure to have emergency supplies at home and in your vehicle, such as extra batteries, flashlights, food and blankets.
  • Have a battery-powered radio ready to go.
  • Charge cell phones and mobile devices in case the power goes out.
  • Download the PSE mobile outage app to track and report outages or visit pse.com/outagemap.
  • Find more preparedness tips at pse.com/storm.    

Visit PSE’s Alerts and Advisories page for more information: pse.com/alerts.


alert 

Safety first. Never touch or go within 35 feet of downed power lines because they might be energized. Call PSE at 1-888-225-5773 or 911 to report problems.

Report and track power outages online

Needing help with your energy bills?

Many people face challenges keeping up with energy costs. If you’re struggling with your energy bill, our bill assistance programs and free home weatherization services can make a real difference. Check our income guidelines to see if you qualify. If you have questions about how we handle your personal information, please visit our privacy page.

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Step 1
Get Enrolled

Haven't enrolled yet? Our Bill Discount Rate and HELP Programs can help you pay off the balance of that bill.

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Step 2
For More Assistance

If you’re already enrolled in Bill Discount Rate and HELP, check out LIHEAP and Home Weatherization Assistance.

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Step 3
Additional Options

If you're not eligible for payment assistance programs, don't worry! We still have options to help you lower your energy bills.


Step 1 - Enroll in PSE's Bill Assistance Programs

Bill Discount Rate
Our Bill Discount Rate provides ongoing help on your monthly energy bill.
bill assistance
PSE Home Energy Lifeline Program (HELP)
PSE HELP provides assistance for residential customers to pay energy bills.
bill assistance
Past Due Bill Forgiveness
Our Forgiveness plan can help erase past due balances after 12 on-time payments.
bill assistance
Check your status

Already apply for Bill Discount Rate, PSE HELP, or Past Due Bill Forgiveness? Check your status.

Step 2 - Learn more about LIHEAP/Weatherization

LIHEAP
Payment assistance program administered through county agencies.
LIHEAP
Home Weatherization Assistance
Free home upgrades to those that qualify, that increase comfort and lower energy bills.
Home Weatherization Assistance

Step 3 - Additional financial assistance

The Salvation Army Warm Home Fund
Provides short-term, emergency bill payment assistance to PSE customers facing financial difficulties.
The Salvation Army Warm Home Fund
Payment arrangements
Payment plan that is set up for charges that have already been billed to the customer.
Payment arrangements
Income-Eligible Community Solar
Save money on your electric bill and bring local renewable energy to our communities.
Community Solar
Efficiency Boost
Offers higher rebates on energy-efficient upgrades to income-qualified customers.
Efficiency Boost