Get Help with Your Energy Bills
We offer two programs for residential customers to help pay your electric or natural gas bills. Eligibility is based on your household income and the number of people that live in your home.
Step 1: Select a program
COVID-19 Pandemic Assistance Fund
The Crisis-Affected Customer Assistance Program (CACAP) has been created for customers who have had their household income significantly reduced after March 1, 2020. This $11 million fund provides a one-time bill credit equal to the cost of the energy your home used from March to August 2019 (up to $1,000). You can apply for CACAP while funds are available. Learn more on our FAQ page.
PSE Home Energy Lifeline Program (HELP)
This provides qualified customers with bill-payment assistance beyond the Washington state LIHEAP program. HELP is for customers who are experiencing financial hardship due to circumstances not related to COVID-19.
Step 2: Gather documentation
Make sure to have a copy of your photo identification and proof of reduced income or unemployment to upload.
Step 3: Apply
If you have a PSE digital account, you can begin your application by clicking GET STARTED below. Log in and select "Request Assistance" from the menu to choose either the HELP or CACAP program.
By clicking the above button, you will leave PSE.com and be redirected to an external site if you are currently logged in. Please review the privacy policy of that site, as it may differ from our own.
Get Help with Upgrading Your Home and Lower Your Energy Bills
PSE's Weatherization Assistance Program helps protect your home and its interior from external elements including the cold climate. This income-based program provides free upgrades for single family homes, manufactured homes or eligible apartment buildings. Upgrades include insulation, roof repairs, duct sealing and much more.
To get started, contact your local agency, listed below.
LIHEAP program
The federal Low-Income Home Energy Assistance Program (LIHEAP) provides financial assistance to eligible low-income households to help pay their winter heating bills.
READ MORE-
You may qualify for CACAP, PSE HELP and LIHEAP programs if your net monthly income does not exceed the limits listed in the table below:
Use these numbers as a guide only. For PSE HELP and LIHEAP contact your local agency to begin the application process or get help with questions.
TIP: If you do not qualify for CACAP or HELP at this time, ask your agency about Weatherization.
Number of Persons in Household
PSE CACAP
Maximum Current Monthly Net Income Limit*
Valid 10/1/19—9/30/20PSE HELP
Maximum Monthly Net Income Limit**
Valid 10/1/19—9/30/20Federal LIHEAP
Qualifying Monthly Net Income Limit
Valid 10/1/19—9/30/20PSE Weatherization Assistance
Qualifying Monthly Income Limit1
$2,658
$1,561
$1,301
$2,127
2
$3,592
$2,114
$1,762
$2,873
3
$4,525
$2,666
$2,222
$3,620
4
$5,458
$3,219
$2,682
$4,367
5
$6,392
$3,771
$3,143
$5,113
6
$7,325
$4,324
$3,603
$5,860
7
$8,258
$4,876
$4,064
$6,607
8
$9,192
$5,429
$4,524
$7,353
9
$10,125
$5,981
$4,984
$8,100
10
$11,058
$6,534
$5,445
$8,847
*Monthly household income after taxes and other authorized deductions.
**After taxes and other authorized deductions. Other conditions apply. If your situation is different, please call. -
Find my local agency
Find the agency in your County and contact them to qualify for HELP or Weatherization.
Agency name
Phone
Services
Island County
360-679-6577
1-800-317-5427HELP
WeatherizationKing County
Multi-Service Center (for South King)
253-517-2263
HELP
Hopelink (for North and East King) hopelink.org/energy
425-658-2592
HELP
The Byrd Barr Place (Seattle residents)
byrdbarrplace.org206-486-6828
HELP
Seattle Office of Housing (Seattle residents)
seattle.gov/housing206-684-0244
Weatherization
206-214-1240
Weatherization
Kitsap County
360-479-1507
360-473-2045HELP
WeatherizationKittitas County
509-925-1448
HELP
WeatherizationLewis County
Community Action Council of Lewis, Mason and Thurston counties
360-736-1800 ext. 4100
HELP
360-438-1100 ext. 2100
Weatherization
Pierce County
1-855-798-4328
HELP
253-798-4400 ext. 3
Weatherization
253-572-5557
253-593-2336HELP
WeatherizationSkagit County
360-428-1011
HELP
Housing Authority of Skagit County
360-757-6509
Weatherization
Snohomish County
425-388-3880
425-388-7205HELP
WeatherizationThurston County
Community Action Council of Lewis, Mason and Thurston counties
360-438-1100 ext. 1144
1-800-878-5235HELP
360-438-1100 ext. 2100
Weatherization
Whatcom County
360-255-2192
1-888-586-7293HELP
Weatherization -
In-language resources
Salvation Army Warm Home Fund
Help those in need with short-term bill payment assistance to PSE customers facing financial difficulties. Administered by The Salvation Army, the fund includes voluntary contributions from our customers, employees and investors. To donate to the Warm Home Fund, include a little extra in your next bill payment; just specify the amount on your online payment page or payment stub.
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