PSE COVID-19 Response

As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

We know some of our business and residential customers might be worried about paying their bills. Here are measurable actions we’ve taken on behalf of our customers:

  • PSE will not be disconnecting customers for non-payment during this time.
  • During Governor Inslee’s “Stay Home – Stay Healthy” order, PSE will only respond to emergency and make-safe situations which require restoration of power or natural gas such as: outages, natural gas leaks/odors, and low-hanging wire. We will also be working to support the essential facilities and services as listed in Governor Inslee’s critical infrastructure throughout our community.
  • PSE will work with our customers on options such as payment plans and choosing a new bill due date.
  • PSE has an energy assistance portal to facilitate access to funds available to income qualified customers.
  • PSE is requiring our employees to maintain social distancing while working in the field. We encourage our customers to do the same when engaging with our employees.

PSE Covid-19 Response

Electricity shut off

Follow these simple steps to turn off your electric service:

  1. Find your main electrical panel – usually located on an inside wall opposite the meter.
  2. Shut off all the individual circuits starting from the bottom up.
  3. Turn off the main switch.

In an emergency, you can switch off all power by turning off the main switch.

Turning Off Electricity at the Circuit Box

Play this instructional video for assistance with shutting off your electrical power.

Circuit box
Puget Sound Energy Films