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Friday, Sep. 25, 4:00 p.m.

We understand the stress and disruption that power outages can cause. Crews have been assessing damage and restoring power throughout the day, even as new outages continue to occur.

Today's storm had its greatest impact in Thurston County, where stronger-than-forecast winds and trees with full foliage caused widespread outages. As of this afternoon, approximately 50,000 customers are without power. Crews continue to assess damage, remove hazards and make repairs; efforts include working to restore a transmission outage that impacted three substations. New outages could occur as the weather system moves through our service area.

When will my power be restored? 

We know you need information to make plans. In a storm, it can take at least 24 hours after the weather has passed to provide initial estimated restoration times. Our first step is damage assessment: understanding the extent of damage and determining what repairs are needed. Teams are deployed as soon as conditions are safe, while crews also restore power where repairs can be made immediately.

Visit PSE’s Alerts and Advisories page for more information: pse.com/alerts. 

Download the PSE App to track and report outages or visit pse.com/outagemap.


alert 

Safety first:

  • Never touch or go within 35 feet of downed power lines because they might be energized.
  • Call PSE at 1-888-225-5773 or 911 to report problems.
  • If you’re using portable heaters, keep them away from furniture, draperies and other flammable materials.
  • Always use flashlights instead of candles.
  • Be aware of the dangers of carbon monoxide poisoning: Never install or use a generator indoors or in enclosed or partially enclosed areas, even those that are ventilated.

Mother and Son with Computer

Ask An Expert- PSE Can Help!

The event has concluded but you can now view the event recording in:

During the Ask an Expert: PSE Can Help event customers learn about Assistance programs and other tools to help them save money. Our Program Managers shared knowledge on the following programs:

  1. HELP: Eligible customers can get help paying bills in times of need.
  2. Bill Discount Rate: Learn how income-eligible customers can save up to 45% on their monthly bill. No income documentation or social security number needed to apply.
  3. Past Due Bill Forgiveness: PSE will credit 1/12 of the benefit every month for on-time energy bill payments.
  4. Weatherization Assistance: PSE partners with local agencies to offer income eligible customers free, energy saving upgrades that lower energy use by protecting your home from the elements.
  5. Efficiency Boost: Income-qualified customers can get higher rebates for home upgrades that put long-term savings within reach by lowering energy use.
  6. How PSE Flex programs pay you for reducing energy use during high-demand days
  7. MyUsage, tools to track your energy use and spot saving opportunities.

Visit pse.com/events page to watch past event recordings, learn about upcoming virtual events and find us in the community and talk with or knowledge and friendly staffers.