PSE COVID-19 Response

As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

We know some of our business and residential customers might be worried about paying their bills. Here are measurable actions we’ve taken on behalf of our customers:

  • PSE will not be disconnecting customers for non-payment during this time.
  • During Governor Inslee’s “Stay Home – Stay Healthy” order, PSE will only respond to emergency and make-safe situations which require restoration of power or natural gas such as: outages, natural gas leaks/odors, and low-hanging wire. We will also be working to support the essential facilities and services as listed in Governor Inslee’s critical infrastructure throughout our community.
  • PSE will work with our customers on options such as payment plans and choosing a new bill due date.
  • PSE has an energy assistance portal to facilitate access to funds available to income qualified customers.
  • PSE is requiring our employees to maintain social distancing while working in the field. We encourage our customers to do the same when engaging with our employees.

PSE Covid-19 Response
 

Schedule your home energy assessment

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Coronavirus Alert

Due to the ongoing concerns around COVID-19, also known as coronavirus, we will not be scheduling any Home Energy Assessment appointments for the time being. If you would like to be put on a list so we can reschedule your Home Energy Assessment at a later date, please enter your information below or contact an Energy Advisor at 1-800-562-1482.



How to schedule

To schedule, modify or cancel your free home energy assessment, use the online scheduling tool below.

If you prefer to speak to someone directly to schedule, modify or cancel an existing appointment, or to receive more information on the program, please contact 1-855-973-1575, Monday through Friday, 8 a.m. to 5 p.m.

 

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ASK AN ENERGY ADVISOR

Have questions about PSE's green options, including energy efficiency tips and rebates, contractor referrals, electric cars and renewable energy options? We're here to help.

Call us at 1-800-562-1482, Monday through Friday 8 a.m. to 5 p.m. or contact us below.



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FIND A CONTRACTOR

Request a PSE Recommended Energy Professional (REP) to complete your energy efficient improvement upgrade.