PSE COVID-19 Response

As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

We know some of our business and residential customers might be worried about paying their bills. Here are measurable actions we’ve taken on behalf of our customers:

  • PSE will not be disconnecting customers for non-payment during this time.
  • During Governor Inslee’s “Stay Home – Stay Healthy” order, PSE will only respond to emergency and make-safe situations which require restoration of power or natural gas such as: outages, natural gas leaks/odors, and low-hanging wire. We will also be working to support the essential facilities and services as listed in Governor Inslee’s critical infrastructure throughout our community.
  • PSE will work with our customers on options such as payment plans and choosing a new bill due date.
  • PSE has an energy assistance portal to facilitate access to funds available to income qualified customers.
  • PSE is requiring our employees to maintain social distancing while working in the field. We encourage our customers to do the same when engaging with our employees.

PSE Covid-19 Response
 

Fridge and freezer recycling

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COVID-19 UPDATE

Due to the ongoing concerns around COVID-19, also known as coronavirus, we will only be providing curbside pickup for the Appliance Recycling program for the time being. With the Canadian border closure, we are unable to offer service to Point Roberts. If you are unable to place your appliance outside your home or are a Point Roberts resident, please call our recycling vendor, ARCA Recycling Inc., at 1-877-577-0510 to explore other options during this time. We will however, continue to process new and existing incentive applications for our rebated offers. We will resume all services when we can safely do so. Thank you for your understanding.


Recycle your old appliance for free, get a check from PSE

Whether you've upgraded your fridge or freezer to a more energy-efficient model or are looking to get rid of a spare, PSE will haul away and recycle your old model for free, plain and simple.

To qualify for free pick up, your refrigerator or freezer must have been manufactured in 1992 or earlier.

What you get

If you're eligible for this offer, you’ll receive:



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Free fridge or freezer pickup and recycling
customer requirements
A $25 check from PSE*
*Offer for limited time only.
Other restrictions apply

How to qualify


customer requirements
Customer Requirements
  • You must be a current PSE residential electric customer
rebates requirements
Rebates requirements
  • You may recycle up to three appliances
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Equipment requirements
  • Your fridge or freezer must be in working (cooling) condition
Scheduling

calendarTo schedule your free pickup, call us at 1-877-577-0510,
Monday through Friday, from 8 a.m. to 5 p.m.

ask advisor
ASK AN ENERGY ADVISOR

Have questions about PSE's green options, including energy efficiency tips and rebates, contractor referrals, electric cars and renewable energy options? We're here to help.

Call us at 1-800-562-1482, Monday through Friday 8 a.m. to 5 p.m. or contact us below.



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FIND A CONTRACTOR

Request a PSE Recommended Energy Professional (REP) to complete your energy efficient improvement upgrade.

*You must be a current PSE electric customer. Offer is available on a first-come, first-served basis until funds are exhausted. This is a tariffed service and is subject to change or termination without prior notice. You must own the refrigerator or freezer and it must be between 10 and 30 cubic feet. Unit must be in working (cooling) condition and be plugged in the night prior to pickup. Your unit will be picked up, at no charge, from the address listed on your billing account. Limit of three units per household. You will receive a check from PSE by mail for each unit.