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Fire Weather Forecasted 

Red Flag Warnings have been issued for Kittitas County and the western slopes of the North Cascades for lightning storms and wind. As part of PSE’s wildfire safe operations, we are turning on system settings that are more sensitive to potential hazards on targeted lines in these areas.

Enhanced Powerline Settings are designed to help keep you safe, but they may result in unplanned power outages.

This is NOT a Public Safety Power Shutoff (PSPS), where we proactively turn off power in advance of severe weather.

We understand the impact unexpected outages can have on our customers, so we've added additional staffing for our first responders and our operations center.

For more information or to report a power outage, visit PSE’s Outage map.

Due to numerous wildfires in our region, air quality in many areas is within the unhealthy range. Wildfire smoke can seriously affect health, especially for high-risk individuals. To learn more about how to protect yourself and others, please visit the Washington State Department of Health page on staying safe from smoke.

alert 

Safety first. Never touch or go within 35 feet of downed power lines because they might be energized. Call PSE at 1-888-225-5773 or 911 to report problems.

Report and track power outages online

Flex EV Customer Support Contacts


I enrolled my EV home charger into the program

I enrolled my EV home charger into the program

For general questions

For questions about incentives

Chargepoint

 

Customer service is managed by Uplight

Email: support@pseflex.com
Phone: 1-888-793-9347

 

You can see your current inventives in the FlexSaver portal. If you have additional questions, refer to customer service contact on left.

Emporia

Wallbox

I enrolled my vehicle into the program

I enrolled my vehicle into the program

For general questions

For questions about incentives

Acura

Customer service is managed by Honda/Acura

Email: support@emporiaenergy.com
Phone: 1-844-367-6742

Applies only to Honda/Acura drivers who have a Honda/Acura-branded EV home charger and enroll through their charger manufacturer

Incentives distribution and support is provided by ChargeScape.

Email: support@evchargingrewards.com

BMW

Customer service is managed by BMW

Email: bmwconcierge@bmw.com
Phone: 1-855-236-1025

Ford

Customer Service is managed by Ford.

Sign up for 24/7 text support
Phone: 1-800-392-3673

Honda

Customer service is managed by Honda/Acura

Email: support@emporiaenergy.com
Phone: 1-844-367-6742

Applies only to Honda/Acura drivers who have a Honda/Acura-branded EV home charger and enroll through their charger manufacturer

Alfa Romeo

Customer service is managed by Uplight

Email: support@pseflex.com
Phone: 1-888-793-9347

You can see your current incentives in the FlexSaver portal. If you have additional questions, refer to customer service contact on left.

Audi

Cadillac

Chevrolet

Chrysler

Dodge

Fiat

GM

Hyundai

Jaguar

Jeep

Kia

Land Rover

Lexus

Mazda

Porsche

Subaru

Tesla

Toyota

Volkswagen