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March Windstorm Event

We appreciate our customers' continued patience and understand how frustrating outages are. Crews are working tirelessly to restore power as quickly and safely as possible, with power restored to the majority of customers impacted by Wednesday’s weather event. However, fresh, intense snowfall today is causing new outages as snow weighs down tree limbs and power lines. We will continue to respond to outages as it’s safe to do so.

Crews continue to work in the hard-hit areas of Skykomish, Greenwater and Snoqualmie Pass, which lost power again this morning after being restored late yesterday. Heavy snow in these areas is causing road closures, access challenges and challenging work conditions, which may further delay restoration efforts. Additional outages are also possible.

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Safety first. Never touch or go within 35 feet of downed power lines because they might be energized. Call PSE at 1-888-225-5773 or 911 to report problems.

Report and track power outages online

Flex EV Customer Support Contacts


I enrolled my EV home charger into the program

I enrolled my EV home charger into the program

For general questions

For questions about incentives

Chargepoint

 

Customer service is managed by Uplight

Email: support@pseflex.com
Phone: 1-888-793-9347

 

You can see your current inventives in the FlexSaver portal. If you have additional questions, refer to customer service contact on left.

Emporia

Wallbox


I enrolled my vehicle into the program

I enrolled my vehicle into the program

For general questions

For questions about incentives

Acura

Customer service is managed by Honda/Acura

Email: support@emporiaenergy.com
Phone: 1-844-367-6742

Applies only to Honda/Acura drivers who have a Honda/Acura-branded EV home charger and enroll through their charger manufacturer

Incentives distribution and support is provided by ChargeScape.

Email: support@evchargingrewards.com

BMW

Customer service is managed by BMW

Email: bmwconcierge@bmw.com
Phone: 1-855-236-1025

Ford

Customer Service is managed by Ford.

Sign up for 24/7 text support
Phone: 1-800-392-3673

Honda

Customer service is managed by Honda/Acura

Email: support@emporiaenergy.com
Phone: 1-844-367-6742

Applies only to Honda/Acura drivers who have a Honda/Acura-branded EV home charger and enroll through their charger manufacturer

Alfa Romeo

Customer service is managed by Uplight

Email: support@pseflex.com
Phone: 1-888-793-9347

You can see your current incentives in the FlexSaver portal. If you have additional questions, refer to customer service contact on left.

Audi

Cadillac

Chevrolet

Chrysler

Dodge

Fiat

GM

Hyundai

Jaguar

Jeep

Kia

Land Rover

Lexus

Mazda

Nissan

Porsche

Subaru

Tesla

Toyota

Volkswagen