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We're watching the forecast and preparing for strong winds across our service area this weekend, with gusts forecasted up to 50 mph on Saturday. We’re concerned about the combination of high winds, saturated soils, and trees that still have foliage, which could lead to power outages across our service area.

We understand how difficult it is to be without power. We are readying our teams to respond and crews will be working in the field as long as conditions are safe to do so.

If your power goes out, we'll work around the clock to restore it as quickly and safely as possible.

Visit PSE’s Alerts and Advisories page for information on our response efforts: pse.com/alerts.

   

alert 

Safety first.

  • Never touch or go within 35 feet of downed power lines because they might be energized. Call PSE at 1-888-225-5773 or 911 to report problems.

  • If you’re using portable heaters, keep them away from furniture, draperies and other flammable materials.

  • Always use flashlights instead of candles.

  • Be aware of the dangers of carbon monoxide poisoning:

    • Never install or use a generator indoors or in enclosed or partially-enclosed areas, even those that are ventilated. When using your generator outdoors during a power outage, avoid placing it near windows, doors and vents. More generator safety tips: pse.com/en/pages/generator-safety  
    • Never use a natural gas range for heating, or charcoal as an indoor heating or cooking source.
    • Additional carbon monoxide safety information: pse.com/en/pages/carbon-monoxide

  • Never charge your phone or other devices in a running vehicle with the garage door closed.

  • Make sure that natural gas appliances are maintained and operated according to manufacturer recommendations.

Flex EV Customer Support Contacts


I enrolled my EV home charger into the program

I enrolled my EV home charger into the program

For general questions

For questions about incentives

Chargepoint

 

Customer service is managed by Uplight

Email: flex@pse.com
Phone: 1-888-793-9347

 

You can see your current inventives in the FlexSaver portal. If you have additional questions, refer to customer service contact on left.

Emporia

Wallbox

I enrolled my vehicle into the program

I enrolled my vehicle into the program

For general questions

For questions about incentives

Acura

Customer service is managed by Honda/Acura

Email: support@emporiaenergy.com
Phone: 1-844-367-6742

Applies only to Honda/Acura drivers who have a Honda/Acura-branded EV home charger and enroll through their charger manufacturer

Incentives distribution and support is provided by ChargeScape.

Email: support@evchargingrewards.com

BMW

Customer service is managed by BMW

Email: bmwconcierge@bmw.com
Phone: 1-855-236-1025

Ford

Customer Service is managed by Ford.

Sign up for 24/7 text support
Phone: 1-800-392-3673

Honda

Customer service is managed by Honda/Acura

Email: support@emporiaenergy.com
Phone: 1-844-367-6742

Applies only to Honda/Acura drivers who have a Honda/Acura-branded EV home charger and enroll through their charger manufacturer

Alfa Romeo

Customer service is managed by Uplight

Email: flex@pse.com
Phone: 1-888-793-9347

You can see your current incentives in the FlexSaver portal. If you have additional questions, refer to customer service contact on left.

Audi

Chrysler

Dodge

Fiat

Hyundai

Jaguar

Jeep

Kia

Land Rover

Lexus

Mazda

Nissan

Porsche

Subaru

Tesla

Toyota

Volkswagen