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The second severe weather event in just over a week is now impacting our service area. Heavy rain and strong winds, combined with already saturated and unstable soil from last week's flooding, are causing power outages with more expected to come throughout the day.

We understand the stress and disruption that power outages can cause. We know you are counting on us. We mobilized response teams in advance and additional crews from outside our region are deployed and working alongside our teams. These crews will work around the clock assessing damage and restoring power as quickly as possible.

Above all, safety comes first - please take extra precautions and stay safe out there!

Visit PSE’s Alerts and Advisories page for information on our response efforts: pse.com/alerts.


   
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Safety first. Never touch or go within 35 feet of downed power lines because they might be energized. Call PSE at 1-888-225-5773 or 911 to report problems.

Report and track power outages online

Get up to $50

for helping make the energy grid more stable and reliable when you join Flex Smart



Google Nest, ecobee, Honeywell Home, Sensi, and Amazon Smart Thermostat devices:
Get $50 per device for enrolling and $40 per device for each year you stay enrolled.

Mysa and Sinopé devices:
Get $20 per device for enrolling and $10 per device for each year you stay enrolled.

PSE Flex

It’s simple: Let your smart thermostat automatically adjust when demand is high

  • Get up to $50 per device upfront
  • Plus, up to $40 per device each year
  • Participation is always voluntary
  • Many brands and models supported

"I strive to be more conscious of my environmental footprint, and with the Flex program, PSE automatically helps reduce my impact. As a customer, you also have the ability to override the suggested temperature, so you ultimately still have control.”
Jenna G. – Renton, WA

How Flex Smart works

On days when the demand for energy is forecasted to peak, PSE will automatically adjust your Wi-Fi enabled smart thermostat's temperature by a few degrees with no action needed from you.

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Your home's temperature will be pre-adjusted to ensure you’re comfortable during the event

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Peak demand usually lasts between 2-4 hours, so you likely won't feel much of a change

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When demand subsides, your thermostat will return back to its original setting

Why is it important?

By voluntarily adjusting your energy use during peak periods called Flex events, you help reduce the need for costly, carbon-intensive energy plants to meet the extra demand. Together, we can limit expensive upgrades to our power infrastructure, integrate more clean energy sources like solar, and help minimize rate increases for all customers.

There's more than one way to earn

You have flexibility in how you can participate. With Flex Smart and Flex EV, you can participate automatically without thinking about it. With Flex Rewards, you don’t need any technology—just take small actions to conserve energy that you’re comfortable with.

Compare your Flex options below:

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Flex Smart

During Flex events, PSE will send you notifications to reduce your energy usage.

Own a Wi-Fi enabled smart thermostat?

During Flex events, PSE will automatically adjust its temperature by a few degrees with no action needed from you.

Get up to $50 per device
Up to $40 per device each year

ENROLL TODAY

 

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Flex EV

During Flex events, PSE will send you notifications to reduce your energy usage.

Own an electric vehicle?

PSE will remotely signal your home EV charging to happen outside the hours of Flex events.

Get $75 for enrolling
$0.50 per kWh energy saved

ENROLL TODAY

 

Enrollment in Flex Smart is available to both residential and small business customers who have an AMI meter, whose heating or cooling is provided by PSE electricity, and who have qualifying Wi-Fi enabled smart thermostats. Customers who heat with PSE natural gas and do not cool with PSE electricity do not qualify.

Flex events will only occur during the hours of 7 a.m. to 10 p.m., typically lasting between 2-4 hours each, and will never take place on holidays. Winter events can occur from Nov. 1 to March 31 and summer events can occur from May 1 to Sept. 30.