PSE COVID-19 Response

As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

We know some of our business and residential customers might be worried about paying their bills. Here are measurable actions we’ve taken on behalf of our customers:

  • PSE will not be disconnecting customers for non-payment during this time.
  • During Governor Inslee’s “Stay Home – Stay Healthy” order, PSE will only respond to emergency and make-safe situations which require restoration of power or natural gas such as: outages, natural gas leaks/odors, and low-hanging wire. We will also be working to support the essential facilities and services as listed in Governor Inslee’s critical infrastructure throughout our community.
  • PSE will work with our customers on options such as payment plans and choosing a new bill due date.
  • PSE has an energy assistance portal to facilitate access to funds available to income qualified customers.
  • PSE is requiring our employees to maintain social distancing while working in the field. We encourage our customers to do the same when engaging with our employees.

PSE Covid-19 Response
 

How we keep the gas system safe

Safety is our top priority when it comes to designing, constructing, operating and maintaining our natural gas system. We monitor the system every day of the year, 24 hours a day.


Gas system inspections

We frequently patrol, survey and inspect every foot of our gas mains and services – all the way up to your gas meter – with sensitive instruments. These inspections meet or exceed all regulatory requirements. Neighborhood gas system inspections are conducted by PSE employees and by Hydromax USA.

We ensure our employees or contractors are easy to identify by:

  • PSE identification badges
  • Clothing clearly labeled with the PSE Logo
  • Business cards with contact information
  • Vehicles marked with a PSE logo or dual PSE logo and contractor logo

If you wish to verify the identity of the technician or have questions regarding the process, please call 1-888-577-2788 or email gasinspections@hydromaxusa.com.


Safe design and operation

PSE adheres to strict federal and state safety requirements governing the design, construction, and operation of our pipeline system. These regulations require the creation of comprehensive design, material, and construction specifications that are applied any time a new pipeline is built. Once in service, additional programs cover the safety of the pipeline and the public at large. Finally, PSE continually inspects and monitors the integrity of the pipeline system so that appropriate maintenance and replacement projects can occur to ensure the continued safe operation of the system. Please contact naturalgas@pse.com if you’d like more information about these integrity programs.


Training and public education

We regularly train employees, contractors and emergency first responders so they are prepared to respond in the unlikely event of a natural gas emergency. We also educate customers and the general public about the importance of safety around natural gas.

 

Gas Inspector

Hydromax Drive Vehicles