PSE COVID-19 Response

As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

We know some of our business and residential customers might be worried about paying their bills. Here are measurable actions we’ve taken on behalf of our customers:

  • PSE will not be disconnecting customers for non-payment during this time.
  • During Governor Inslee’s “Stay Home – Stay Healthy” order, PSE will only respond to emergency and make-safe situations which require restoration of power or natural gas such as: outages, natural gas leaks/odors, and low-hanging wire. We will also be working to support the essential facilities and services as listed in Governor Inslee’s critical infrastructure throughout our community.
  • PSE will work with our customers on options such as payment plans and choosing a new bill due date.
  • PSE has an energy assistance portal to facilitate access to funds available to income qualified customers.
  • PSE is requiring our employees to maintain social distancing while working in the field. We encourage our customers to do the same when engaging with our employees.

Read more
PSE Covid-19 Response
 

Air-source heat pump rebate

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Starting April 20, 2020, the $800 Air source heat pump rebate will be discontinued. To receive this rebate, your equipment must be purchased by April 19, 2020 and your rebate application must be submitted by May 31, 2020. Our Air-source heat pump conversion rebate will still be available, so please ask your contractor about additional cost-saving options.


For electric customers

Receive an $800 rebate from PSE when you upgrade to a qualifying energy-efficient air-source heat pump.

Do I qualify?


customer requirements
Customer requirements
  • You must be a current PSE residential electric customer
appliance
Equipment requirements
  • Your heat pump system must be AHRI Certified® with a 10.0 HSPF or Better
  • Your Heat pump system must be designed to meet the heating needs of the whole home
  • Both Split and Mini-split technology qualify for this incentive
  • This rebate is only available on new, qualifying equipment
rebates requirements
Rebates requirements
  • Your rebate application must be submitted within 30 days of equipment installation
  • You will need an electronic image of your paid installation invoice or purchase receipt for your installed product(s) with model numbers listed.
  • If you want to apply online, you must have an online PSE account
ask advisor
ASK AN ENERGY ADVISOR

Have questions about PSE's green options, including energy efficiency tips and rebates, contractor referrals, electric cars and renewable energy options? We're here to help.

Call us at 1-800-562-1482, Monday through Friday 8 a.m. to 5 p.m. or contact us below.



info construction
FIND A CONTRACTOR

Request a PSE Recommended Energy Professional (REP) to complete your energy efficient improvement upgrade.

When available, PSE also recommends using natural gas directly for space and water heating.



Apply now
APPLY ONLINE
Download rebate form

 

Air-source heat pump facts

An air-source heat pump is a high-efficiency heating and cooling system that can deliver between one-and-a-half and three times more heat energy to a home than the electrical energy it uses.


A less efficient panel of electric coils kicks in to provide additional indoor heating when outdoor temperatures fall below 40 degrees Fahrenheit, so it's generally not a preferred system for regions with sub-freezing winter temperatures.



Did You Know

You should know. The installation of a heat pump or air conditioner can sometimes cause a fluctuation in the power supply when your equipment starts. This may result in a visible flicker of the lighting in your home or your neighbors' homes.

To ensure that your heat pump installation does not have a negative effect on power quality, it's important to discuss this issue with your contractor. For additional assistance, call a PSE Customer Construction Services specialist at 1-888-321-7779.